Your password is reset, you can restore your config in a few clicks, and you're back in operation with a known password. When RTU configuration files are downloaded and saved ahead of time, the factory-reset process is pretty painless. However, it does provide for maximum security. It may not be what the client wants to hear at that exact moment. They absolutely cannot risk introducing vulnerability into their systems.įor DPS RTUs, lost-password scenarios have only one remedy - factory reset. It's one of many reasons why clients choose DPS. Remote telemetry units (RTU) are used to monitor all of their mission-critical devices. Most of our clients enforce strict network security practices.

DPS RTUs Allow for Password Resets Without Creating Unacceptable Security Risks Whether you're a telco, a power utility, government agency, a railroad, or just about any other large entity, you're a potential target for terrorism and other threats.įortunately, you can protect yourself by making good purchasing choices. A backdoor password makes for an easy target to exploit. They increasingly penetrate networks with nefarious intent. Hackers and others with malicious intent are regularly seeking vulnerabilities. There's always a price to be paid for convenience. If your RTU has this logic programmed - you are at risk. Connecting remotely and providing a password override also produces a swift remedy. Having a backdoor password in these situations would make for a quick fix. It's a reality that every organization will eventually face. People retire, promote, or abruptly become unavailable. The common denominator why clients need password resets? It's limited personnel. Truly Secure Products Don't Have Backdoors or Remote Password Resets My users were able to log back in within moments after the call was initiated. Of course, in an Active Directory domain environment, password resets were simple. There wasn't a day that passed that I didn't get at least one call to reset a user password. Part of my government work was to provide end-user support. Forgetting Your Password is Very Common - Especially in Large OrganizationsĪs a former Information Systems Analyst at a government agency, I was all too familiar with Andy's response: 'The most common tech support call I get is about lost or forgotten passwords.' I asked about some of the most common types of support calls he handles. Today, I spoke to Andy Yang, an engineer on the DPS Technical Support team.

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